Refund policy

Refunds

We only process refunds for products that are defective or damaged. In order to qualify for a refund (full or partial) the product must be shipped back.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days time.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the products have been received and inspected, we will send you an email to notify you that we have received your returned item. To start a return, you can contact us at contactus@papanicholas.com.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Exchanges

We have a 100% satisfaction guarantee on all our coffees. If you are not fully satisfied with your purchase, we'd be happy to send you an alternative. Once we receive the product back, we will send your replacement of choice as soon as possible.

Gifts

Gift cards cannot be exchanged or returned.

Shipping

To return your product, you should mail your product to: 1620 Frontenac Road, Naperville, IL 60563.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.